I tried to send an email to AXS regarding the fact that I didn't get an email about the rescheduling, & haven't receive my e-tickets, but the email was returned to me with a message that it couldn't be delivered. I spent hours trying to reach someone, & I finally got a phone number for AXS London (that's the party you have to call), was on hold for a little while, but finally got a person on the other end. He said the e-tickets had been sent to me, he didn't know why I didn't receive them; so I asked him to give me the exact email address that the e-tickets would be sent from, & I put it in my contact list, & he re-sent them, & this time I received them right away. He said it didn't matter that they had previously been sent, because if I didn't receive them, they would have been returned & deleted, & could then be re-sent. The tickets I have now received have the new date on them, but the man I spoke with said they would have been honored even if the old date was on them. So all is well with that. The man said he didn't know why I hadn't received an email about the rescheduling, maybe they just hadn't gotten to everyone yet; but that doesn't matter anymore, since, thanks to our great Jarkko & the forum, we have that info anyway. BTW, thank you to Jarkko et el for all your efforts - it is greatly appreciated.
For anyone else who wants to call AXS London about these issues, the phone number that finally worked is: 0-844-824-4824 (the "0" is actually 011-44 (+local number) for me, but I don't know what it is for everyone else). I hope that helps. If you want to email instead of calling, I think the address is: firstname.lastname@example.org
, but I'm not 100% sure, I lost the paper I wrote it on, & as I said, that didn't work for me - but maybe someone else will have better luck.
I think it's really misguided to blame Leonard for this. He has quite enough to think about in terms of touring & performing, & as has been said, management does the scheduling & should be aware of these holidays - Rosh Hashannah & Yom Kippur are the High Holy Days in the Jewish calendar - the most important 3 days of the year. And it's not just "religious ideals" that are factors here. If Leonard is going to be fasting all day, then he shouldn't be performing that night, & I'm very glad that he is taking care of himself & I thank him for that. I'm sure nobody wants another onstage fainting episode - that would be really horrible!! He has performed many times on Sabbath Eve, which is something that orthodox Jews wouldn't do, so I don't think it's just a matter of religious ideals. Of course, I am very sorry for all those who are losing money, etc. - that is a very difficult situation & doesn't make anyone happy. But if someone is to be blamed, I think it would have to be management. And to suggest that Leonard is undertaking these huge tours just for money & that's all he cares about, is completely beyond the pale. I think we have lifetimes of undeniable evidence to the contrary. Things happen, things change, people make lots of mistakes, life is not easy. There are much worse things happening in this world. I'm not saying this repeated mistake is in any way justifiable, but we still need to remember that we are very fortunate that Leonard Cohen is willing & able to come back to us, again & again - to do so much travelling & performing, so that so many people can have the joy & privilege of seeing him & bathing in the wondrous realms that he creates each & every time he walks onto the stage.