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Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:08 pm
by lightasabreeze
Think I may be among the lucky ones (for a change) My emaIl came and I had Hop Farm tickets in block A4 row C, which I was really excited about.
Then then bombshell this morning. But I got an email an hour ago and with the code they gave me I got Row C again in the centre.
I just hope all will be OK, as it is very confusing.
I feel for those who have not got the spare cash as the refund is going to take a couple of weeks before we get it.
All I have to add to make things better, is that It thunderstorms and gales blow on the Hop Farm 8/9 sept. on the weekend 8/9th Sept.
Good luck to everybody I really hope you get what you want.

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:23 pm
by Paul Zagreb
somewhat_nifty wrote:There is now a general email going out to those who bought tickets for the Hop Farm, with a link to buy new tickets for Wembley (you will have the original ticket cost refunded). Don't quite know why I was sent this as well, but here goes:
Due to unforeseen circumstances, Leonard’s two shows at Hop Farm, Kent on 8 and 9 September will no longer be taking place at that venue.

You will be refunded the price of your tickets for the original Hop Farm event within the next five working days.

Leonard will still bring his much anticipated Old Ideas World Tour to the UK with the scheduled shows now taking place indoors, fully seated at London’s historic Wembley Arena on 8 and 9 September.

If you wish to rebook for Wembley Arena use the following link DELETED, select the special promotion ‘Leonard Cohen Past Bookers 0809’. Press send and then you will be able to select your tickets for Wembley Arena.


We look forward to seeing you at Wembley for two magical nights with Leonard.

Eventim HQ
If there is no individual code, what is to stop those who did not buy Hop Farm tickets also using this?

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:25 pm
by linmag
Below is the text of the email I received. I followed the link and got seats in the second block from the stage. This is not like for like, as I originally had seats in row B.

'Due to unforeseen circumstances, Leonard’s two shows at Hop Farm, Kent on 8 and 9 September will no longer be taking place at that venue.

You will be refunded the price of your tickets for the original Hop Farm event within the next five working days.

Leonard will still bring his much anticipated Old Ideas World Tour to the UK with the scheduled shows now taking place indoors, fully seated at London’s historic Wembley Arena on 8 and 9 September.

If you wish to rebook for Wembley Arena use the following link, select the special promotion ‘Leonard Cohen Past Bookers 0809’. Press send and then you will be able to select your tickets for Wembley Arena.

We look forward to seeing you at Wembley for two magical nights with Leonard.

Eventim HQ '

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:26 pm
by somewhat_nifty
Not much actually, Paul! I think I'll delete mine, maybe edit your post? Jarkko had asked for people to post the email, but I didn't think it through...

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 4:31 pm
by songwriter
Friends,

For anyone unfamiliar with the seating plan at Wembley Arena, this link provides some guidance. I hope I am not breaking any rules by posting external links, and if I am please of course delete this post without hesitation.

http://www.theatremonkey.com/wembleyarenabooking.htm

I will be taking my seat in block N6.

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 5:30 pm
by LHHUNTER
Finally got there; was in row 5 and now row 4 :D . They did offer me Javier Mas's seat on stage initially but felt it better he keeps it ;-)

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 5:38 pm
by Pili
I wonder why some people got emails from Eventim with a code and others got general links to presale. We had 4th row for Hop Farm and ended up with 7th row at Wembley. Obviously not bad tickets, but irritating nevertheless.

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 5:46 pm
by Kanga
This is the reply from ticketmaster to my query - so no details yet -

"

Dear Customer,


Thank you for your email.

We are aware that information in the press is saying that the venue has changed for this event. This has now been confirmed to us by the promoter. The details are currently being finalised and all customer will be contacted shortly.

Information will also be put on http://www.ticketmaster.co.uk/help.

Kind Regards
Ticketmaster Customer Services

Should you need to contact us again, please update your question. To do this either click the link above or, if you cannot see the link, login by pasting the following link into your web browser: http://ticketmaster.custhelp.com/app/utils/login_form (your username is your email address).

Please do not reply directly to this email as your response will not be received.

"

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 5:57 pm
by Paul Zagreb
Ticketmaster - at their best in a crisis! Reads more like a holding email until they work out how to make money from it. Still, the fact that they claimed to have learned about it from the press speaks volumes for co-ordination and co-operation, doesn't it?

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 7:01 pm
by jarkko
I asked AEG why some emails include an individual code and the others just a link.
The coded messages are a special service for those who got their original Hop Farm tickets through our own presale:
All fan club customers have been sent links with codes. All other customers have been sent links to book from the ring fence. The codes were to ensure that front row customers were still guaranteed front row tickets and so on.
I also told about the problem that all members don't have the cash to buy a new ticket before they get the old tickets refunded:
Any customer wishing to have tickets re-issued for the new date should speak directly to their point of purchase for refund time scales however there should be no delay in this exchange of monies that would inhibit them being able to re-book straight away

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 7:02 pm
by sueabbott
Probably like most of you have spent whole day on this and finally got tickets. A truly horrendous day. Now trying to work out how we claim our compulsory missed event insurance for travel and hotel near hop farm. Has anyone tackled this one yet?

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 7:17 pm
by Mabeanie1
sueabbott wrote:Probably like most of you have spent whole day on this and finally got tickets. A truly horrendous day. Now trying to work out how we claim our compulsory missed event insurance for travel and hotel near hop farm. Has anyone tackled this one yet?
I think we're out of luck Sue. As far as I can see, the insurance only covers the cost of tickets in the event that you are unable to attend a concert through illness etc. In this case, the "cancelled" tickets will be refunded so there is no loss covered by the insurance. Cancellation or postponement of the event are specifically excluded, presumably on the basis that you should get a refund direct from the ticket seller.

Wendy

Re: URGENT: HOP FARM SHOWS TO WEMBLEY ARENA

Posted: Thu Aug 23, 2012 7:29 pm
by Cashaca
For info this is the response I got from HMV (ticketmaster?) today at 3.30 - telling us to hold on to tickets!
Luckily I managaged to get onto the other site and got ones in row 14 so while not close enough it's not as bad as could be if waiting for this crew to sort themselves out!

I apologise for any inconvenience caused.

I am sorry to hear that your event has been altered.

I have looked into this for you and can confirm that at the moment we are advising customer to retain their tickets pending further instructions.

Once the details have been confirmed by the promoters, customers will be contacted directly and informed.

If you require any further assistance please do not hesitate to contact us

Hop Farm concert moved to Wembley?

Posted: Thu Aug 23, 2012 9:17 pm
by Leafs1967
Just received an email saying 'Due to unforeseen circumstances, Leonard’s two shows at Hop Farm, Kent on 8 and 9 September will no longer be taking place at that venue.' Just wanted to confirm that this is legit before following the links to (re)purchase tickets. Anyone have any info?

Re: Hop Farm concert moved to Wembley?

Posted: Thu Aug 23, 2012 9:24 pm
by IMM