PRESALE TO VERONA

Rock Chick · Post by **Rock Chick** » Tue Apr 10, 2012 9:30 pm

Does anyone know if we can get a refund on our tickets purchased for the 25th? We can't attend the concert on the 24th

Post by **jarkko** » Tue Apr 10, 2012 9:37 pm

Please contact ticketone.it for refund.

BaoTzeBao · Post by **BaoTzeBao** » Tue Apr 10, 2012 9:41 pm

Try at this mail address : ecomm.customerservice@ticketone.it

Or fill this form, And Knock on Wood : http://www.ticketone.it/iglietti.html?a ... ct/contact

MaryB · Post by **MaryB** » Tue Apr 10, 2012 10:07 pm

Rock Chick wrote:Does anyone know if we can get a refund on our tickets purchased for the 25th? We can't attend the concert on the 24th

Or, if you have pretty good seats, you might try selling them here on the forum
viewtopic.php?f=58&t=31751
Good luck!

Mabeanie1 · Post by **Mabeanie1** » Tue Apr 10, 2012 10:17 pm

MaryB wrote:
Rock Chick wrote:Does anyone know if we can get a refund on our tickets purchased for the 25th? We can't attend the concert on the 24th
Or, if you have pretty good seats, you might try selling them here on the forum
viewtopic.php?f=58&t=31751
Good luck!

Good idea Mary. Maarten is looking for 2 good tickets and there are probably others as well.

Wendy

Maarten · Post by **Maarten** » Tue Apr 10, 2012 10:24 pm

Mabeanie1 wrote:Maarten is looking for 2 good tickets and there are probably others as well.

I've already sent Karen an email about her tickets!

Maarten

Trexau · Post by **Trexau** » Wed Apr 11, 2012 10:05 am

I want to ask anyone out there, who has tickets for the show in Verona and isn't able/for any other reason doesn't want to attend the show on the 24th of September to try to sell these tickets here on the forum (viewtopic.php?f=58&t=31751) before trying to get refund!

Thanks a lot from everyone desperatly looking for good seats as me!

Lukas

Henning · Post by **Henning** » Wed Apr 11, 2012 11:17 am

Trexau, I like your name !

Paul Zagreb · Post by **Paul Zagreb** » Wed Apr 11, 2012 1:40 pm

just got this email:
Gentile Cliente,
con la presente siamo a comunicarLe che il concerto di Leonard Cohen
a Verona(Arena di Verona) inizialmente previsto il 25 settembre2012 è stato anticipato al giorno 24 settembre 2012.

L’ordine è già valido per la nuova data, se desidera parteciparvi dovrà solo presentarsi al ritiro con la conferma di acquisto già inviataLe.
Tuttavia La invitiamo a comunicare se conferma la volontà di volervi partecipare rispondendo alla presente e-mail ed indicando il numero dell’ordine di acquisto entro il 16/04/2012.
Se desidera invece ottenere il rimborso risponda in ogni caso alla presente e le saranno fornite le procedure che dovrà seguire .

Not sure my Italian is up to it but it seems ambiguous saying if you are ok with the new date just turn up whilst also suggesting a reply would be a good idea ... help!

Caren · Post by **Caren** » Wed Apr 11, 2012 1:44 pm

This is the first notification I have received about the changing of dates for the concert. And it arrived two minutes ago. Well...

Do I read this correctly? Can I just keep the (not yet sent) tickets and go on the 24th or will I have to undertake any action in order to keep them valid on the 24th?

Gentile Cliente,
con la presente siamo a comunicarLe che il concerto di Leonard Cohen

a Verona(Arena di Verona) inizialmente previsto il 25 settembre2012 è stato anticipato al giorno 24 settembre 2012.

L’ordine è già valido per la nuova data, se desidera parteciparvi dovrà solo presentarsi al ritiro con la conferma di acquisto già inviataLe.
Tuttavia La invitiamo a comunicare se conferma la volontà di volervi partecipare rispondendo alla presente e-mail ed indicando il numero dell’ordine di acquisto entro il 16/04/2012.

Se desidera invece ottenere il rimborso risponda in ogni caso alla presente e le saranno fornite le procedure che dovrà seguire .

Thanks, friends. The word 'conferma' makes me a bit nervous... will I need to confirm anything?

Caren · Post by **Caren** » Wed Apr 11, 2012 1:47 pm

Sorry Paul, it seems like we had the same thought at the same moment.

ciaran · Post by **ciaran** » Wed Apr 11, 2012 1:52 pm

Caren wrote:Sorry Paul, it seems like we had the same thought at the same moment.

and me!

Ciarán

Paul Zagreb · Post by **Paul Zagreb** » Wed Apr 11, 2012 1:55 pm

ciaran wrote:
Caren wrote:Sorry Paul, it seems like we had the same thought at the same moment.
and me!

Ciarán

---many similar thoughts in need of a plausible answer!

gallina · Post by **gallina** » Wed Apr 11, 2012 1:59 pm

Well, it says that the tickets are VALID for the new date, but ANYHOW it is recommended to confirm your partecipation. I think it is better to send an answer (there is a link called:" Per inviare il riscontro clicca qui" in the bottom of the e-mail), and say:

CONFERMO LA MIA PARTECIPAZIONE PER LA DATA 24/09/2012 - Leonard Cohen. Id Order: xxxxx (number of your order).

I think this is the safest way.

andrea · Post by **andrea** » Wed Apr 11, 2012 2:08 pm

Hi,

YES this is correct Gallina

and it says before 16.4.2012.

Also those who do not want the ticket anymore have to comunicate it before 16.4 so they can be refunded for the tickets not used.

che casino.....

Andrea

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